Search Analyst / Customer Insight Analyst

The current round of recruitment for this role is now closed. We do recruit for Search Analysts regularly, so it's worth keeping an eye on this page.

Job description

As a customer insight analyst, you will help us explore the searches and website visits of millions of people, identifying what they are searching for, how they are searching for it, and the websites they arrive on as a result.

Your work will contribute to the preparation of beautiful visualisations of the data that show people's desires as expressed to Search Engines... our hopes, our fears, our shoe preferences. No experience is necessary or expected (or even possible in some cases), just the right attitude and an interest in words. Full training will be provided.

We are a small firm, growing fast. We have a deep commitment to flexible working; staff working around their childcare and family commitments with full support from the company. Everyone stops for coffee at 11am and walks away from their desk for 15 minutes to chat, as well as generally sitting down to lunch together at 1pm. There is an office dog and plentiful opportunities for walking her in peaceful surroundings. Car sharing may be an option and parking is free.

Specific duties (after training)

  • Compile list of competitor websites relevant to the client
  • In conjunction with the team and the client, identify key search terms
  • Be prepared to take on any other appropriate general duties that might be requested
  • Answer the phone where required, generally muck in and take your turn making tea and coffee

The people we look for ...

  • are methodical, conscientious, organised, tidy, accurate, slightly pedantic
  • are interested in words
  • are familiar with Google Docs or Microsoft Office, in particular with Google Sheets or Excel
  • can work to a deadline
  • can work independently and as part of a small team

Terms of employment

  • Part time (from 22.5 hours per week), full time (up to 40 hours per week, though we'd encourage 37.5 as more sensible), near-full time, term time and school hours variations all available.
  • Rate £9.57 per hour (£19,905.60 pro rata gross annual if you work a 40 hour week)
  • You will be working from our office in Whatley, near Frome


Kaiasm. Pronounced Kai (as in kayak), -asm (as in enthusi-asm). It's a convenient misspelling of the Greek word Chiasm, a reversal of word order to get at a memorable deeper meaning. For example, 'ask not what your country can do for you, but what you can do for your country'. Ours is 'Stop making people want things. Start making things people want'. A simple idea which turns out to be revolutionary.

We are a team of around 25 people.

We are not in London. We have a lovely office in the countryside near Frome.

I get to play with words all day which makes me happy.

Our clients then hear their customers' voices, wants and needs with an aim of demand and supply instead of supply and demand.

Mel, Search Analyst at Kaiasm

If you love words, and like to carry out online research about all sorts of things; have great attention to detail and like working on a computer all day, then you'll love this role.

There are regular opportunities to improve your IT skills through use and in-house training.

Fleur, Search Analyst at Kaiasm

Kaiasm is the first company I have worked for, where everyone truly understands what it's like to be a working parent. There is nothing but understanding when things go wrong with the small people, and this is one of the many qualities which set this company apart from others. Flexibility is truly available to all.

The whole team who work here are genuinely passionate about explaining "stuff" to help businesses understand their customer wants and so make a positive difference to how they interact with each other. I really like the people I work with and for. I consider myself lucky to be part of this team and to have found the company at a very exciting time in its lifecycle and the potential for the future is almost boundless. What we do is unique and utter common sense, but done in such a clever manner that businesses need to take notice as we can absolutely provide an answer tailored to them, in a box, with a ribbon on top if they would like.

I hope you get the idea, I enjoy working here... a lot.

Sam, Search Analyst